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HP HP2-B109 Exam Syllabus Topics:

SectionObjectives
HP Selling Strategy and Value Proposition- Customer Needs Analysis
  • 1. Identifying business vs consumer requirements
    • 2. Mapping solutions to customer pain points
      - Competitive Positioning
      • 1. Total cost of ownership messaging
        • 2. HP differentiation factors
          HP Personal Systems Portfolio- Business PCs and Workstations
          • 1. HP Elite and Pro series positioning
            • 2. Workstation performance and workloads
              - Consumer Devices
              • 1. Laptops, desktops, and all-in-one systems
                • 2. Target user segments and value propositions
                  Solutions and Ecosystem- Sustainability and Lifecycle
                  • 1. Device lifecycle management
                    • 2. Energy efficiency and eco-design
                      - Security Features
                      • 1. Endpoint protection concepts
                        • 2. Hardware-based security capabilities
                          HP Printing Portfolio Overview- Managed Print Services
                          • 1. Security and fleet management concepts
                            • 2. Print optimization and cost control
                              - InkJet and Laser Printing Technologies
                              • 1. Use cases for home and enterprise printing
                                • 2. Core differences between InkJet and Laser printers

                                  HP Selling HP Printing and Personal Systems Hardware Sample Questions:

                                  Question 1

                                  Which HP capability replaces the BIOS boot block if a virus corrupts the notebook?

                                  A. HP Sure Start
                                  B. HP ProtectTools
                                  C. HP Device Manager
                                  D. HP Page Lift


                                  Question 2

                                  What is the advantage to the customer of HP pigmented inks with enhanced durability?

                                  A. Lower entry price
                                  B. No leakage from cartridges
                                  C. Reduced risk of smearing and fading
                                  D. A lower cost per page because cartridges last longer


                                  Question 3

                                  Approximately how many test steps do HP Business Notebooks undergo?

                                  A. 10,000
                                  B. 50,000
                                  C. 30,000
                                  D. 70,000


                                  Question 4

                                  Which statement best describes the key features of the OfficeJet Pro series?

                                  A. OfficeJet Pro series printers require minimal maintenance and use half the number of cartridges as competing devices.
                                  B. OfficeJet Pro series printers deliver outstanding efficiency and reduce energy costs by 30%.
                                  C. OfficeJet Pro series printers reduce the carbon footprint by over 45%.
                                  D. OfficeJet Pro series printers operate at twice the speed and half the cost of color laser printers.


                                  Question 5

                                  Which statement best describes the HP strategy in the printing and personal systems market?

                                  A. Build a full line of innovative devices, and include the industry's best set of security, mobility and management solutions.
                                  B. Develop long-lasting products at the best market price.
                                  C. Build devices that require replacement within three years to ensure compatibility with software updates.
                                  D. Produce printing and personal systems that are highly desirable and offer the best entry price.


                                  Solutions:

                                  Question 1
                                  Answer: A
                                  Question 2
                                  Answer: C
                                  Question 3
                                  Answer: B
                                  Question 4
                                  Answer: D
                                  Question 5
                                  Answer: A

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