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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
B) HP Care Pack Services cover multiple pieces of equipment with one service level.
C) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
D) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.

2. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Standard Contractual Services
D) HP Accidental Damage Protection

3. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Defective Media Retention
B) Tracking and Recovery Services
C) Installation
D) Asset Tagging

4. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Maintenance Kit replacement
B) HP Defective Media Retention
C) HP Post Warranty Care Pack
D) HP Refresh Services
E) HP Contractual Services

5. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Standard Contractual Services

Solutions: