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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• There is a time limit of 120 minutes for the exam.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• This exam is offered in only English.

Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• KVM / USB Answer: B,C
• MSML
• NETANN
• ADSL

Which protocol is SIP Server using when in communication with Softswitch?

• T-Lib
• SIP
• CTI protocol
• Proprietary protocol Answer: C

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 150% Answer: B
• 120%
• 101%
• 130%

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• From
• via
• To
• contact Answer: A

Which statements are correct?

• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
• Genesys Media Server supports Treatments Answer: B
• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• m=audio 0 RTP/AVP hold
• a=sendrecv
• c=IN IP 0.0.0.0
• C=INIP 192.168.1.199 Answer: D
• a=rtpmap:0 hold

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 9 Answer: A
• 6
• 1
• 3

How is the Genesys SIP Server licensed?

• per seat
• per Agent Answer: A
• per any DN
• per running instance

What is the response to REFER when the REFER method is used?

• 202 Accepted
• 183 session in Progress
• 200 OK
• C ACK
• C NOTIFY Answer: A

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• MESSAGE Answer: A,D
• REFER
• INVITE
• PUBLISH
• INITIATE

For more info read reference:

ICCE Study Guide

Interaction Center Certified Engineer Study Guide

Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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