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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which process is responsible for ensuring that appropriate testing takes place?

A) Service asset and configuration management
B) Service level management
C) Knowledge management
D) Release and deployment management

2. Which one of the following is an objective of service transition?

A) To minimize the impact of service outages on day-to-day business activities
B) To negotiate service levels for new services
C) To plan and manage entries in the service catalogue
D) To ensure that service changes create the expected business value

3. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Incident management, service desk, request fulfillment, access management, and event management
B) Event management, incident management, problem management, request fulfillment, and access management
C) Incident management, problem management, service desk, request fulfillment, and event management
D) Event management, incident management, change management, and access management

4. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 2, 3 and 4 only
B) 1, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 2 and 3 only

5. Which one of the following is NOT an aim of the change management process?

A) To ensure that changes are recorded and evaluated
B) To ensure the impact of changes are understood
C) To deliver and manage IT services at agreed levels to business users
D) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

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