Exam Name: EXIN EPI Certified Information Technology Manager
Certification Provider: EXIN
Corresponding Certification: EPI IT Management
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Updated: Oct 28, 2026
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- Total Questions: 52
- Updated on: Oct 28, 2026
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- Total Questions: 52
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CITM PDF Practice Q&A's
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- Total Questions: 52
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Certification research is a craft — knowing the outline, the question styles, the common traps. In 2026, TestKingFree invests in that craft so your EXIN EPI Certified Information Technology Manager preparation starts from experience, not guesswork.
EXIN CITM Exam Overview:
| Certification Vendor: | EXIN / EPI |
|---|---|
| Exam Name: | EXIN EPI Certified Information Technology Manager |
| Exam Number: | CITM |
| Real Exam Qty: | 50 |
| Exam Price: | Included with EPI Training (varies by region/provider) |
| Exam Format: | Multiple Choice |
| Available Languages: | English, Spanish |
| Related Certifications: | EXIN EPI Certified Data Centre Expert (CDCE) EXIN EPI Certified Data Centre Professional (CDCP) EXIN EPI Certified Data Centre Specialist (CDCS) EXIN EPI Certified IT Technician (CIT) |
| Passing Score: | 33 (out of 50 questions) |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 75 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online (EXIN Anywhere) or In-person (at EPI training centers) |
| Pre Condition: | Candidates should have between 2 and 4 years of experience working in IT, with knowledge of systems, network and/or applications, service desk operations. CITM is the second course in the EPI IT Training Framework. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-epi-it-management/certified-information-technology-manager |
EXIN CITM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Management | - Software Development Life Cycle (SDLC) - Development - Maintenance - Testing - Adoption (implementation) - Requirements - Software Quality Assurance (SQA) |
| Topic 2: Risk Management | - Analysis - Treatment - Identification - Context establishment - Evaluation - Monitoring and control - Guidelines - Communication |
| Topic 3: Project Management | - Scope - Risk - Quality - Scheduling - Starting-up / initiating - Project organization - Cost - Methodologies - Planning / initiating a project - Work / Product Breakdown Structure - Communication |
| Topic 4: IT Organization | - Roles and responsibilities - Staff departures - Performance appraisal - Managing staff - Training / job rotation - Selection process - Hiring staff - Career planning - Sourcing - Personnel need |
| Topic 5: IT Strategy | - The need for IT - Sustainable development - Enterprise Architecture - Service level management - Service catalogue |
| Topic 6: Information Security Management | - Access controls - Confidentiality, integrity, and availability - Implement security policies - Threat response procedures |
| Topic 7: Service Management | - Change management - Metrics - Key Performance Indicators (KPIs) - Problem management - Quality Management |
| Topic 8: Vendor Selection and Management | - Proposal evaluation - Recompete vendors - RFI - Contract negotiation - Vendor selection - RFP - Vendor reference checks - Vendor management - Contract management |
| Topic 9: Business Continuity Planning | - Monitoring and review - Backup strategies - Business Continuity Plan - Test and exercise - Information requirement - Site selection - Relocation of staff - Resources |
CITM Exam FAQ — Methods, Measurement, Mastery
The EXIN EPI Certified Information Technology Manager exam contains 50 to complete within 75 minutes. Timed simulation in the TestKingFree Desktop Test Engine teaches that rhythm before exam day does.
The official EXIN EPI Certified Information Technology Manager outline defines 9 domains. The leading three are Vendor Selection and Management, Risk Management, and Project Management. The full list is in the topics section above, and TestKingFree's 52 practice questions cover each one.
Online (EXIN Anywhere) or In-person (at EPI training centers) Register for the EXIN EPI Certified Information Technology Manager exam through these official channels:
After booking, TestKingFree delivers your practice questions within 1 minute — preparation starts the same day.
The CITM exam is a EXIN certification exam validating the EXIN EPI Certified Information Technology Manager syllabus shown above. It belongs to these credential paths: EXIN EPI Certified Data Centre Expert (CDCE), EXIN EPI Certified Data Centre Professional (CDCP), EXIN EPI Certified Data Centre Specialist (CDCS), EXIN EPI Certified IT Technician (CIT). Candidates in 2026 start with TestKingFree's 52 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
TestKingFree issues a full refund if you take the EXIN EPI Certified Information Technology Manager exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The EXIN EPI Certified Information Technology Manager exam requires 33 (out of 50 questions) to pass, and registration costs Included with EPI Training (varies by region/provider). A failed attempt means paying the same fee again — a readiness check with the TestKingFree engines before booking is the cheaper option.
Candidates should have between 2 and 4 years of experience working in IT, with knowledge of systems, network and/or applications, service desk operations. CITM is the second course in the EPI IT Training Framework. Since requirements change over time, confirm the latest on the official EXIN exam page before scheduling.
EXIN recommends these training resources for the EXIN EPI Certified Information Technology Manager exam:
Follow the training with steady self-testing — the 52 practice questions from TestKingFree help you apply theory and fill any gaps the training leaves.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 52 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
EXIN EPI Certified Information Technology Manager Sample Questions:
One of the company's assets is valued at $200,000.00. Based on historical data, the exposure factor is 25%, and the Annual Loss Expectancy (ALE) is calculated at $100,000.00. What is the Annualized Rate of Occurrence (ARO)?
- A. 0.4
- B. 2
- C. 1
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
The Service Level Agreement (SLA) mentions a section 'estimated system response times'. What is not a key factor for a successful delivery?
- A. The technical specifications of the IT infrastructure
- B. The price for the IT service
- C. The technical specifications of the system
- D. The skills and knowledge of staff working at the IT service provider organization
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
When selecting a new vendor, continuity needs to be guaranteed as much as possible. At a minimum, which criteria are considered?
- A. Terms and conditions, maintenance, and terms of engagement
- B. Head count, support, and financial stability
- C. Price, training, and support
- D. Scope, maintenance, and price
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Before the marketing department will decide on a new advertising campaign, it wants to be able to gain more insights into the customer, being able to predict the products customers will purchase in the near future. What is a 'must-have' criterion in terms of the technology the marketing department is interested in?
- A. Advanced analytics
- B. Records Management System (RMS)
- C. Business Intelligence (BI)
- D. Ad hoc analysis
Correct Answer: A 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Activities in a project are discussed in a Work Breakdown Structure (WBS) session during the planning phase. Team members inform the project manager that whilst estimating the duration for activities, a lot of data exist about the effort required for each of them. Which estimation technique is best considered?
- A. Bottom-up
- B. Top-down
- C. Three-point
- D. Comparative
Correct Answer: A 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
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