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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. A communications company wants to improve their quote-to-order journey experience. The journey has several steps, which include selecting products and services, and integration with the inventory system for device reservation. They want to create a modern, multi-channel experience.
What approach should a Consultant take during planning to ensure optimal development and time to market?

A) UX experience is the most important. Fully design and validate the UX before designing the integration step.
B) Knowing the exact data exchanged in integration is an input to the UX design. Detailed design of the integration step is required before UX design can start.
C) Plan for three user stories running sequentially: UX Design first, Device Reservation API second, and Inventory System Integration last.
D) Plan for three user stories running in parallel: UX Design, Device Reservation API, and Inventory System Integration. UX only requires the API information to be complete.

2. ABC Telecom is using Communications Cloud for their enterprise customers. ABC Telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale or MACD order completes fulfillment for wholesale products. There are about 5,000 orders placed by each reseller throughout the day. There are hundreds of active reseller users present in the system.
How should a Consultant recommend that ABC Telecom integrate Communications Cloud with their assurance platform?

A) Use Platform Events and GetAsset API
B) Use Industries Order Management to inform the assurance platform as part of the orchestration plan
C) Use an on-demand data pull from Communications Cloud using the REST API from Service assurance
D) Use a Bulk API connector via middleware

3. Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a third-party CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users.
Which two steps should a Consultant take to meet these requirements?

A) Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.
B) Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.
C) Use OmniOut and add the existing OmniScript and FlexCards.
D) Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.

4. Universal Containers (UC) is rolling out a new offer, which must be fulfilled using Industries Order Management. During fulfillment, the orchestration must integrate with the provisioning system, which accepts a different payload for activation and deactivation of the service.
What is the recommended approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with Deactivation Orchestration item. Set conditions on Orchestration items based on product action.
B) Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with the Deactivation Orchestration item. Configure one scenario to map Activation to Add action and Deactivation to Disconnect action.
C) Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with Deactivation Orchestration item. Configure scenarios to map Activation to Add action and Deactivation to Delete action.
D) Create one Orchestration Plan Definition with two Orchestration item definitions having mutually exclusive conditions on the product action. Configure Scenario to include both Add and Disconnect actions.

5. Items are not appearing in the delivery task. What object needs to be assigned to the user for the items to be listed

A) Shipment
B) Retail Store KPI
C) Product Transfer
D) Product

Solutions: