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The Deploying Cisco Unified Contact Centre Express (UCCXD) 500-052 is one of the many exams conducted by Cisco to assess the examinee's comprehension of Cisco Contact Centre Express version 11.0 deployments in the areas of operation, implementation, and design. The UCCX is a multichannel solution for help desks and contact centers of any size. This exam is for specialized networking professionals who can enhance their portfolio while gaining credibility and skills to tackle any problem with the right solutions.

Conclusion

To sum up, the Cisco 500-052 exam is the perfect way for professionals such as network operation managers or system integrators that work with Cisco Unified CCX to enhance their skills and understanding of the Cisco contact center express deployments for version 11.0. Furthermore, architects, system engineers, and other support staff can get a boost through this test writing including a basic understanding of processes related to installation, monitoring as well as maintenance of a Cisco Unified CCX system.

Now that you are familiar with the exam procedure in detail, all you have to do is make a decision and start preparing. The result you get from taking the Cisco 500-052 exam is worth the time invested. It's in your hands!

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview

Cisco 500-052 Exam Syllabus Topics:

SectionObjectives
Topic 1: IVR and Scripting- IVR call flow design
- Prompt management and localization
- Cisco Unified CCX scripting fundamentals
Topic 2: Administration and Troubleshooting- Common deployment issues and resolution
- Monitoring and logging
- System administration tasks
Topic 3: Agent and Desktop Integration- Agent skill-based routing
- Supervisor and reporting tools
- Cisco Finesse configuration
Topic 4: UCCX Architecture and Components- Integration with Cisco Unified Communications Manager (CUCM)
- System sizing and deployment models
- Cisco Unified Contact Center Express architecture overview
Topic 5: Call Routing and Call Flows- Dial plan integration
- Basic and advanced call routing concepts
- Contact service queues and triggers

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