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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO

A) room for expansion
B) potential business growth in the area
C) flow of traffic in the surrounding area
D) utilities services available
E) the availability of labour

2. Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?

A) flexibility
B) speed
C) dependability
D) cost

3. According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A) private costs and social costs
B) social costs and environmental costs
C) financial costs and reputational costs
D) private costs and public costs

4. Which of the following are operations management activities? Select THREE

A) development of new products
B) capacity planning
C) materials management
D) job design
E) process selection

5. Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 7?

A) standards gap
B) satisfaction gap
C) delivery gap
D) communication gap

Solutions: