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BCS STEN Exam Syllabus Topics:

SectionObjectives
Stakeholder Communication and Management- Maintaining engagement
  • 1. Monitoring stakeholder attitudes
    • 2. Maintaining ongoing relationships
      - Communication methods
      • 1. Formal and informal communication channels
        • 2. Reporting and feedback mechanisms
          Planning Stakeholder Engagement- Managing expectations
          • 1. Conflict identification and resolution approaches
            • 2. Alignment of stakeholder needs and project goals
              - Engagement strategies
              • 1. Stakeholder engagement approaches
                • 2. Communication planning
                  Principles of Stakeholder Engagement- Stakeholder analysis
                  • 1. Stakeholder mapping techniques
                    • 2. Power/interest and influence/impact models
                      - Stakeholder identification and classification
                      • 1. Stakeholder categorisation and segmentation
                        • 2. Identifying stakeholders and stakeholder groups

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