Exam Name: Avaya Workforce Engagement Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACSS
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Instant Download Avaya : 33160X
Check Updated on: Sep 19, 2026
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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration and Maintenance | 25% | - Monitoring and routine maintenance - User and system management - Backup and restore procedures |
| Topic 2: Upgrade and Migration | 10% | - Migration procedures - Post-upgrade verification - Upgrade planning and prerequisites |
| Topic 3: Installation and Configuration | 25% | - Basic configuration and integration - Pre-installation checks - Software installation and setup |
| Topic 4: Architecture and Solution Overview | 20% | - Avaya Workforce Engagement components - Deployment models and requirements - System architecture and interfaces |
| Topic 5: Troubleshooting and Problem Resolution | 20% | - System error identification - Log analysis and diagnostics - Resolution of common issues |
Avaya Workforce Engagement Support Certified Sample Questions:
Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)
- A. It deletes the oldest recordings from the drive to make free space for the new recordings
- B. It is used to define and configure disk partitions used for storing.
- C. It monitors the call buffer to ensure that there is enough free space to.
- D. It removes all the data associated with a recording file when necessary.
Correct Answer: A,D 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).
- A. Confirm Services are running
- B. Perform Database backups
- C. Consider loading trends.
- D. Check active alarms
- E. Check data fragmentation
Correct Answer: A,B,D 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)
- A. It is required for Workforce Management (WFM) reports.
- B. It is required for System logging reports
- C. It is required for Customer Feedback reports
- D. It is required for Scorecards Reports
- E. It is required for Forecasting and Scheduling Reports
Correct Answer: A,C,D 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?
- A. Create user profiles
- B. Create organizations and groups
- C. Assign users to role and scope
- D. Create roles
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?
- A. There is just one CTI adapter per system
- B. There is just one CTI adapter per data source
- C. CTI adapter is required to receive call signalling and meta data from the
- D. CTI adapter is not necessary for Integration Service
Correct Answer: C 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
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