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Salesforce Communications Cloud Accredited Professional Sample Questions:
1. ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
A) Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
B) Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
C) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
D) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
2. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
A) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
B) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
C) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
D) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
3. UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud
A) Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
B) Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
C) Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
D) Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
4. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
A) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
D) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
E) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
5. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
A) Place
B) Service Account
C) Premise
D) Address
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A,B | Question # 4 Answer: A,D,E | Question # 5 Answer: B,C |
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