Exam Name: Avaya Oceana® Solution Support Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Certified Support Specialist
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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
| Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues - Log analysis and tracing tools |
| Avaya Oceana Solution Overview | 20% | - Architecture and core components - Interoperability with Avaya Aura - System interfaces and workflows |
| Channel and Workspace Troubleshooting | 25% | - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution - Oceana IX Workspaces and agent tools |
| Maintenance and Administration | 15% | - Omnichannel DataStore management - Health checks and routine operations - Backup and restore procedures |
Avaya Oceana® Solution Support Sample Questions:
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)
- A. Look at the Oceana Monitor page.
- B. Check the service install status on cluster Administrator page in SMGR.
- C. Look at the Event Log in System Manager.
- D. Run deploy-service -lv on the Breeze server.
- E. Check the status of duster 1 in SMGR.
Correct Answer: A,B,D 🗳️
Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?
- A. It should match the Switch Connection Name in the AES server.
- B. It should match the Communication Manage FQDN.
- C. It should match the Communication Manager IP address.
- D. It should match the Communication Manager host name.
Correct Answer: A 🗳️
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
- A. Common Component cluster
- B. OCP cluster
- C. Each cluster
- D. UAC cluster
Correct Answer: A 🗳️
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
- A. UAC, Agent Workspaces and Omnichannel
- B. UAC and Omnichannel DB
- C. UAC, Email Snap-In and Omnichannel DB
- D. UCM Spaces, UAC, and Agent Workspaces
Correct Answer: C 🗳️
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
- A. /var/log/Avaya/dcm/pu/CallServerConnector
- B. /var/log/Avaya/services/CallServerConnector
- C. /var/log/Avaya/services/CustomerControllerService
- D. /var/log/Avaya/dcm/pu/AgentControllerService
Correct Answer: B,C 🗳️
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