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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) VDN farm
B) Agent Login ID farm
C) Vector farm
D) Hunt Group farm

2. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS will not collect data if the link to the CMS is down.
B) BCMS holds data longer than CMS
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS records the call at the start of the call, and CMS records the call at the end.

3. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Terminal
B) cms adm
C) cms svc
D) CMS-Supervisor

4. Which command is used to find the current CMS release?

A) pkginfo -p cm
B) pkginfo cms
C) pkginfo -r cms
D) pkginfo -x cms

5. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR balances and improves service across enterprise.
B) BSR improves agent utilization.
C) BSR creates a virtualized pool of agent resources.
D) BSR follows a specified strategy far skill selection.
E) BSR decreases titer workload across sites.

Solutions: