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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
B) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
C) Check the account log to seeifthe user remembered to run the record selection for the linked job.
D) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
E) Check the account log to see if a supervisor stopped the original job manually.

2. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
B) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
C) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
D) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.

3. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
B) An Incorrect IP address has been configured for the PG230RM.
C) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
D) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
E) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.

4. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the dimension section
B) the expression section
C) the label section
D) the fields section

5. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Application Enablement Services (AES)
B) Telephony Server Application Programming Interface (TSAPI)
C) Telephone Application Programming Interface (TAPI)
D) Communication Control Toolkit (CCT)

Solutions: