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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya Outbound Contact Express
C) Avaya IP Office Contact Center

2. Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

A) The Partner should report the matter to their own management.
B) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
C) The Partner should ask Avaya to pay the money to get the payments released.
D) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.

3. Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

A) Research the business to see if the prospect has a text chat or other means for contact on their website
B) Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
C) Use facts and statistics from customer surveys to generate interest
D) Ask if the customer has a marketing manager

4. Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)

A) Up to 30 Active Multichannel Agents with IP500v2
B) Up to 100 ActiveVoiceAgents with IP Office Server Edition
C) Up to 1,000 Active Multichannel Agents with IP500v2
D) Up to 250 Active Voice Agents with IP Office Server Edition

5. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The business lacks technical knowledge
B) IT is the buyer or strong influencer
C) The business believes that contact center capabilities are essential
D) The CEO/Owner is most likely the buyer
E) The business applies technology to address a business problem

Solutions: