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Avaya 33140X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Experience Portal with POM Support Certified Exam |
| Exam Number: | 33140X |
| Real Exam Qty: | 61 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Format: | Scenario-based, Multiple choice, Drag and drop |
| Exam Price: | $125 USD |
| Related Certifications: | Avaya Aura Experience Portal with POM Implementation and Maintenance (3314) |
| Passing Score: | 66% |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Experience Portal Implementation and Maintenance |
| Exam Registration: | Avaya Learning Services Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at authorized testing centers |
| Pre Condition: | Recommended: hands-on experience with Avaya Experience Portal and Proactive Outreach Manager; completion of related training courses |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/22054 |
Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Architecture and Licensing | 20% | - Licensing requirements and feature capacities - Deployment models, zones and system components - Avaya Experience Portal (AEP) and POM architecture overview |
| Installation and Deployment | 18% | - Installation prerequisites and requirements - High availability and database installation - Installing AEP and POM components |
| Configuration and Administration | 22% | - Email, SMS and multimedia integration - System configuration and settings - Call flow design and routing configuration - User account and access management - POM campaign setup and management |
| Troubleshooting and Support | 20% | - Problem isolation and resolution - Troubleshooting common issues - Diagnostic tools, logs and monitoring utilities |
| Maintenance and Operations | 20% | - Monitoring, reporting and performance management - Backup and restore procedures - System updates, patches and upgrades |
Avaya Experience Portal with POM Support Certified Questions Buyers Commonly Ask
- Troubleshooting and Support (20%)
- Configuration and Administration (22%)
- Installation and Deployment (18%)
Avaya Experience Portal with POM Support Certified Sample Questions:
What are the primary benefits of deploying Avaya Meetings Server for an organization?
(Choose Two)
Response:
- A. Reduced travel and physical meeting costs
- B. Increased operational efficiency
- C. Enhanced communication security
- D. Simplified IT management
Correct Answer: A,B 🗳️
What is the primary use of call flow diagrams in troubleshooting Avaya Meetings Server solutions?
Response:
- A. To configure new components in the system
- B. To document user permissions for audit purposes
- C. To identify potential bottlenecks in communication pathways
- D. To plan future network expansions
Correct Answer: C 🗳️
Which approach is most effective for identifying the cause of recurring disconnections in Avaya Meetings Server?
Response:
- A. Reviewing application error logs
- B. Checking the integrity of data storage
- C. Examining server load and capacity
- D. Analyzing user access patterns
Correct Answer: A 🗳️
What role does analyzing the network tab in developer tools play when diagnosing loading failures in Avaya Meetings for Web?
Response:
- A. It helps identify slow or failed resource loads
- B. It provides insights into the security settings of the network
- C. It allows administrators to change network settings on-the-fly
- D. It monitors the real-time bandwidth usage of the web server
Correct Answer: A 🗳️
Which configurations are necessary to optimize the performance of voice services in AEP?
(Choose Two)
Response:
- A. Firewall and security settings
- B. Quality of service settings
- C. Custom IVR scripts
- D. Integration with existing telephony systems
Correct Answer: B,D 🗳️
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