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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Voice Services and Telephony Features | - Basic telephony services
|
| Maintenance, Troubleshooting, and System Monitoring | - System diagnostics
|
| IP Office System Installation and Configuration | - Initial system setup and licensing
|
| User, Extension, and Group Management | - User provisioning
|
Avaya IP Office Configuration and Maintenance Sample Questions:
Where can additional IP Office Service User logins be setup?
- A. the IP Office Softphone Application
- B. the IP Office Manager Network Configuration
- C. the IP Office Manager Security Settings
- D. the IP Office System Monitor Application
Correct Answer: C 🗳️
Which hunt group supports Forward Hunt Group Calls?
- A. Sequential
- B. Collective
- C. Collective Call Waiting
- D. Longest Waiting
Correct Answer: A 🗳️
From which application are log files required for escalating issues to Avaya support?
- A. Manager Report
- B. SMDR
- C. Customer Call Status
- D. System Monitor
Correct Answer: D 🗳️
A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
- A. system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
- B. system status snapshot and debug view set to level 9 high trace and voicemail call flow database
- C. system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
- D. system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
Correct Answer: D 🗳️
If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
- A. System Monitor with ISDN L3 filter options enabled
- B. Debug Manager on DTE port
- C. SSA Snapshot
- D. System Monitor with default filters
Correct Answer: A 🗳️
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