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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

Question 1

For "Orders delivered on time (%)", the trend is good when:

A. Decreasing
B. Within range
C. This is not a KPI
D. Increasing

Question 2

Objectives should start with:

A. Action verbs
B. Nouns
C. Value drivers
D. Adjectives

Question 3

How often should KPIs be modified?

A. Once a year
B. Once a month
C. Once a quarter
D. As often as required by strategy / operational changes

Question 4

Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?

A. Managers satisfied with new recruits 10 weeks into the role (%)
B. Internal customers satisfied (%)
C. Leadership communication sessions (#)
D. Employees with performance plans in place (%)

Question 5

Which KPI measures the achievement of the following objective: "Enhance process quality"?

A. Process quality level of 99% achieved by the end of the financial year
B. Time to process a transaction (# / time)
C. Production workers that attended process quality training (%)
D. Error rate (%)

Solutions: