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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?

A) Approval is always required to work with people from other companies in Slack Connect channels.
B) Approval is sometimes required to work with people from other companies in Slack Connect channels.
C) Slack Connect channels require approvals only if Slack Apps require approvals.
D) Approval is never required to work with people from other companies in Slack Connect channels.

2. You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

A) Revise the SOW to include Admin Essentials sessions for each time zone.
B) Suggest all Workspace Admins direct their questions to 24/7 support.
C) Offload Admin Essentials training to the client's IT team.
D) Create a tailored series of videos geared towards Workspace Admins.

3. You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

A) Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.
B) Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
C) Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
D) With Slack we will build deeper connections by using a single global collaboration platform.

4. Your client is launching their Slack instance on Monday, March 1st and you have decided to offer three Slack User Essentials live training sessions to support their end users. The company is headquartered in San Francisco, and has additional offices in New York and in London.
How should you propose scheduling the three sessions to ensure you can deliver a tailored training experience in Slack?

A) Host three sessions to accommodate various time zones throughout the week of March 1st.
B) Host weekly sessions on Mondays at 9am ET, starting on March 1st, ending on March 15th.
C) Host one session for San Francisco users prior to March 1st and the other two sessions after March 1st.
D) Host three sessions at various times of the week prior to the March 1st launch.

5. You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?

A) Disable threads to ensure all replies are visible.
B) Pin important messages and bookmark key documents to the channel.
C) Encourage team members to only post when absolutely necessary to minimize channel noise.
D) Use @channel with every message to notify the entire team of all messages.

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