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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
B. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
C. Required Products must be added to both the Work Order and all Work Order Line Items.
D. Quantity and Unit of Measure are required when adding a Required Product.

Question 2

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Create a custom report.
B. Create a Process Builder to generate a report.
C. Use the standard Work Order email template.
D. Use the standard Service Report

Question 3

Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A. Resource License
B. Dispatcher License
C. Scheduling License
D. Salesforce License

Question 4

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A. Add the Knowledge Lightning component to the Field Service mobile app.
B. Update the Service Appointment page layout to include the Articles related list.
C. Create a quick action on the work order to search the Knowledge base.
D. Attach the relevant articlesto the work order or work order line items.

Question 5

Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Work Order Line Item and a Product request line item.
B. Create a Shipment and a Product request line item.
C. Create a Product Request and a Product request line item.
D. Create a Product Consumed and a Produc request line item.

Solutions: