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Salesforce Certified Business Analyst Sample Questions:

1. What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

A) Complete testing, build training materials, and elicit requirements for the next iteration.
B) Gather business requirements; create process maps, and write user stories.
C) Create a data dictionary, write end user documentation, and review test scripts.

2. At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

A) Send emails to stakeholders with all of the changes to the user stories.
B) Define a common repository to hold all user stories and track changes over time.
C) Allow each team member to merge all user stories at the end of user acceptance testing.

3. A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?

A) Export a weekly report of user activity.
B) Research third-party apps on the AppExchange.
C) Engage a developer to scope a custom solution.

4. The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?

A) Definition of done
B) User acceptance criteria
C) Entity relationship diagram

5. Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

A) Locale
B) Time Zone
C) Working Hours
D) Language

Solutions: