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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments.
The CIO asked the consultant to log the two previously known issues as a starting point for the register. In which Risk category do these system downtime issues fall?

A) Technical Risk
B) Operational Risk
C) Compliance Risk

2. Cloud Kicks wants to assign territories in bulk to Opportunities. What should the consultant do to meet the requirement?

A) Update Opportunity sales team with territory assignments.
B) Schedule auto-assignment rules in the territory model.
C) Run the filter-based Opportunity territory assignment.

3. Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them. What should the consultant recommend to fill in the missing franchises?

A) Implement a data enrichment package from AppExchange.
B) Utilize Sales Engagement to add an External ID to the data.
C) Download the Data Quality Analysis Dashboard from AppExchange.

4. Some of the large accounts at Northern Trail Outfitters have many contacts. Sales reps want to see how these contacts relate to each other and understand the reporting structure. Which feature should the consultant recommend to meet this requirement?

A) Contact Hierarchy
B) Contacts to Multiple Accounts
C) Contact Roles

5. Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record. Which option should a consultant recommend to meet the requirements?

A) Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.
B) Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.
C) Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.

Solutions: