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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
B. Upload Microsoft Excel workbooks to SAP Cloud for Customer
C. Upload to Microsoft Outlook add-in from Microsoft Excel add-in
D. Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer

Question 2

What can you create using a workflow?

A. Phone call
B. Activity list
C. Appointment
D. Task

Question 3

How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.

A. Manually using the Trigger Manual Run option
B. Automatically using a MDRO
C. Automatically using a scheduled workflow
D. Automatically using a background job

Question 4

How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Apply the Data Workbench to populate data
B. Use the Application and User Management work center to populate data
C. Use a standard migration template to populate data
D. Use a custom data migration template to populate data

Question 5

You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.

A. Change the data source
B. Create a report view in a web browser
C. Add key figures and characteristics
D. Assign the report to a work center

Solutions: