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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two options are true about reporting on milestones?

A) Administrator-defined milestone data is not included in Analytics.
B) No standard reports on milestones are provided.
C) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
D) Milestone reporting is performed via the CRM Service Request Real-Time subject area.

2. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones are commitments to handle SRs within certain timelines.
B) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
C) Milestones are actions on a service request (SR) that must be completed by a specific time.
D) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
E) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

3. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) nothing (DCS applications are always available to all users.)
B) a single "publish" action to complete the task
C) system administrator approval
D) moving the application to Staging and subsequently to Production status

4. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Enable new locales for the languages to be used and provision designated users to translate the articles.
B) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
C) Modify the original base locales of the articles to match the target language.
D) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

5. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Select the task Manage Service Request Categories.
B) Complete Category Name.
C) Check the Active flag.
D) Select Create Category > Create Top-Level Category.
E) Select Service Catalog in Functional Areas.
F) Select Create Category > Create Child Category.
G) Select Status = "Active".

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