Exam Name: Nortel Contact Center Manager RIs. 7.0 Administration
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 922-060 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Administration and Configuration | - Contact Center Manager installation and setup
|
| System Maintenance and Troubleshooting | - Issue resolution
|
| Reporting and Monitoring | - Real-time monitoring
|
| Call Routing and Contact Handling | - Call distribution configuration
|
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