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IBM P6040-009 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshooting and Problem Resolution30%- Hardware issue diagnosis
  • 1. Power and boot problems
    • 2. Peripheral communication issues
      • 3. Display and input failures
        - Software and connectivity troubleshooting
        • 1. Network and communication errors
          • 2. Driver conflicts
            Topic 2: Installation and Configuration25%- Operating system deployment
            • 1. Supported OS versions
              • 2. Driver installation
                - BIOS and firmware configuration
                • 1. Firmware management
                  • 2. BIOS settings and updates
                    - Hardware setup and assembly
                    • 1. Component installation
                      • 2. Cabling and power connections
                        Topic 3: Product Overview and Architecture20%- Hardware specifications
                        • 1. Physical design and form factor
                          • 2. Processor and memory configuration
                            • 3. Chipset and I/O subsystem
                              - Supported peripherals
                              • 1. Printers and cash drawers
                                • 2. Displays and keyboards
                                  • 3. Scanners and payment devices
                                    Topic 4: Maintenance and Diagnostics25%- Preventive maintenance
                                    • 1. Cleaning and inspection
                                      • 2. Component replacement procedures
                                        - System diagnostics tools
                                        • 1. IBM POS diagnostics
                                          • 2. Error codes and indicators

                                            IBM SurePOS 300 Models 330 and 33H Technical Mastery Test (P6040-009) Sample Questions:

                                            1. The IBM SurePOS 300 Models 330 and 33H require hardware devices (I/O) to be attached in order for it to operate as
                                            a Point-of-Sale system. Which of the following describes a valid list of these devices?

                                            A) IBM Mouse, IBM SurePoint Touch Display, IBM 50 Key Keyboard
                                            B) IBM SurePoint Display, Customer supplied cash drawer, IBM ANPOS Keyboard
                                            C) Touch display, 4610 Printer, IBM Full Size Cash Drawer
                                            D) IBM Compact ANPOS Keyboard, Customer supplied printer, IBM Cash Drawer


                                            2. Which of the following BEST describes "Knowledgebase"?

                                            A) An electronic online newletter that contains technical articles, questions and answers, and hints and tips on IBM
                                            products
                                            B) A searchable online database that contains technical articles, questions and answers, and hints and tips on IBM
                                            products
                                            C) A searchable online database that lists the titles of articles authored by actual users of IBM products
                                            D) A paper-based newletter that contains articles and technical updates on IBM products


                                            3. What is the standard hard drive type used in the SurePOS 300 Model 33H?

                                            A) A single 2.5" (laptop size) IDE Hard Drive
                                            B) A single 3.5" SCSI Hard Drive
                                            C) A single 3.5" Serial ATA (SATA) Hard Drive
                                            D) A single 3.5" IDE Hard Drive


                                            4. Which three services does TechLine (formerly called PartnerLine) offer?

                                            A) Financing assistance
                                            B) On-site installation and set up assistance
                                            C) Locating Retail Store Solutions marketing and sales information via the Internet
                                            D) Product positioning information
                                            E) Configuration assistance
                                            F) Placing orders


                                            5. What tools are required to gain access to the system components?

                                            A) Phillips screwdriver and wrench
                                            B) Flat blade screwdriver and spring hook
                                            C) No tools are required
                                            D) Only a Phillips screwdriver


                                            Solutions:

                                            Question # 1
                                            Answer: C
                                            Question # 2
                                            Answer: B
                                            Question # 3
                                            Answer: C
                                            Question # 4
                                            Answer: C,D,E
                                            Question # 5
                                            Answer: D

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