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IBM C9020-970 Exam Syllabus Topics:

SectionObjectives
IBM Enterprise Storage Product Knowledge- IBM SAN Volume Controller
- Software-Defined Storage Concepts
- IBM Spectrum Storage Suite
- IBM Flash and Hybrid Storage Solutions
Customer Requirements and Alignment- Gathering Customer Storage Use Cases
- Aligning Solutions to Customer Needs
Sales Skills and Solution Positioning- Competitive Differentiation
- Consultative Selling Approach
- TCO/ROI Fundamentals
- Feature/Benefit Articulation

IBM Enterprise Storage Sales V4 Sample Questions:

Which information is most useful to an IBM sales representative when narrowing choices of storage solutions?

  • A. Budget
  • B. Capacity
  • C. Throughput
  • D. Transactions
Answer: A

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What is an advantage of IBM XIV compared to EMC VMAX?

  • A. Ease of management
  • B. Professional migration services
  • C. Fully automated software tiering
  • D. Software priced by capacity
Answer: D

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A customer has several different storage systems from different vendors all connected on a storage area network. All arrays are at least 80% utilized, and the customer needs additional capacity. Rack space and power are very limited.
Which concept should a sales specialist emphasize to convince the customer to purchase IBM Spectrum Virtualize?

  • A. Deduplication
  • B. Block and file I/O
  • C. Virtualization
  • D. Compression
Answer: C

What is a key difference on the warranty between IBM FlashSystem and many of its competitors?

  • A. IBM provides coverage for flash modules for only one year.
  • B. IBM replaces the flash module if the IOPS are within IBM specification.
  • C. IBM provides on-site coverage for flash module replacement.
  • D. IBM provides full coverage for flash modules during the length of the warranty.
Answer: B

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A customer is looking for a storage solution for its database. The sales specialist discovers that the customer has a mainframe with CKD that will attach to the storage.
Which storage solution should be considered?

  • A. IBM Spectrum Virtualize
  • B. DS8870
  • C. XIV
  • D. FlashSystem840
Answer: D

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