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IBM C2180-188 Exam Syllabus Topics:

IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

Question 1

Early in process modeling, the process owner explains how a particular part of the process model diagram below should function. Both Task A and B should be accomplished prior to Task C.
Task A and B do not have any specific order in which they must be accomplished. Task C is also completed by a different group than the participant assigned to Task A and B.

Which of the following diagrams implement the scenario according to best practice?

A. Exhibit A
B. Exhibit B
C. Exhibit D
D. Exhibit C

Question 2

The BPM Program Manager revises the project plan after Playback 0. The team has completed further analysis and definition of user stories with point estimates that were validated by both BPM Solution Architect and the user story owners. What is an appropriate level of confidence in the accuracy of this revised estimate at this stage in the project life cycle?

A. 55% - 65%
B. 60% - 80%
C. 80% or more
D. 40% or less

Question 3

A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A. Suggest that an additional category of metrics for defect rates be collected.
B. Suggest that greater emphasis be granted to the metrics gathered on cycle time.
C. Suggest that the COE should aggregate information on the ROI for each project.
D. Suggest no changes to the metrics.

Question 4

After a successful Playback 0, stakeholders excitably request that Playback 1 should be a fully functional application with look and feel branding and several features used in other core company applications. How should the program manager respond?

A. Change the theme of Playback 1 to work exclusively on user interfaces.
B. Inform the stakeholders that their request will not be part of this application.
C. Capture the feedback in planning for Playback 3 with user interface enhancements.
D. Postpone Playback 1 by four weeks to accommodate branding and user interface features.

Solutions: