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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?

A) Record the entire call including DTMF tones and encrypt the recording at rest.
B) Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.
C) Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.
D) Use a pause-and-resume recording method to momentarily stop recording during payment entry.

2. The "Average Handle Time (AHT)" metric is composed of which three elements?

A) Answer Time + Consultation Time + Disposition Time
B) Ring Time + Talk Time + Transfer Time
C) Talk Time + Hold Time + After-Call Work Time
D) Queue Time + Talk Time + Wrap-up Time

3. What is the main technical challenge in achieving "lip-sync" in video calls within the AICC UAP?

A) Compressing the video enough to save bandwidth.
B) Transferring the video call between agents.
C) Synchronizing the audio and video streams so they are not noticeably out of alignment.
D) Encoding the video in a format the browser can play.

4. What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?

A) To balance the audio levels of calls.
B) To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
C) To load the software onto agent computers.
D) To manage the workload of individual agents.

5. Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?

A) Hybrid deployment
B) Public cloud (SaaS) deployment
C) On-premises deployment
D) Managed service deployment

Solutions: