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HRCI aPHR Exam Syllabus Topics:

HRCI Associate Professional in Human Resources Sample Questions:

1. Employee surveys are a good source of input about morale and can be conducted in any of these ways:
Response:

A) Computer psychological testing that will divulge the attitude of individual employees
B) Calling each employee into the president's office to discuss their opinions of company policies
C) Paper and pencil questionnaires, online surveys, or focus groups
D) Telling each employee to appear at a third-party contractor's office to take part in a one-on-one 360-degree feedback session

2. Olivia believes that it is a good idea to conduct an employee survey each year to get input about employee attitudes. Her vice president thinks that employee surveys cost too much money and don't provide much value in the end.
What should Olivia tell the vice president?
Response:

A) Since the professional HR community is suggesting that employee surveys be conducted each year, it would be wise for Olivia's organization to do that also.
B) The organization Olivia worked at before did an employee survey, and she thinks it would communicate to employees that the employer is willing to listen to them.
C) A well-constructed employee survey can provide information about the types of employment benefits employees would find attractive, how they feel about their managers, and if they believe they are being treated fairly. All of these feedback categories can be assigned dollar values and can be compared over time as budget impacts.
D) In the modern workplace, employee attitudes are controlling factors. Surveys will help managers regain control of the workplace.

3. Naji is wondering how he is going to describe the difference between his organization's employee grievance resolution process and the discrimination complaint-handling process. What would you suggest?
Response:

A) Handling grievances is not required by law, but handling discrimination complaints is a legal requirement under federal law.
B) There isn't any difference between them. The processes for handling them are the same.
C) Employee grievances are often regarding workplace rules and work assignment processes. Discrimination complaints have more to do with equal employment opportunity issues.
D) Grievances happen only in union-represented organizations, so Naji doesn't have to worry about that. He still has to explain how discrimination complaints can be handled in his organization.

4. If you receive an anonymous tip that one of the company employees is stealing employee data for identify theft purposes, you should Response:

A) Confront the employee to get their reaction
B) Call the police and let them handle it
C) Notify senior management and begin an investigation
D) Dismiss it as an unfounded story

5. HR can influence the company's "bottom line" financially through
Response:

A) Tracking birthdays
B) Determining reasons for turnover rates
C) Checking with colleagues in competing organizations
D) Advising senior management

Solutions: