Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional
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Instant Download Genesys : GCP-GC-ADM Questions & Answers as PDF & Test Engine
Updated: Aug 09, 2026
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Certification Topics of Genesys GCP GC ADM Exam
Awareness of Genesys GCP GC ADM exam topics is the only way you can get a passing score. These topics include:
- Miscellaneous information about GC-ADM exam and related issues 10%.
- Issues with the process of achieving the certification 20%
- Issues that professionals face while working on this technology 10%
- The benefits of the GCP certification 10%
- The importance of Genesys GCP certification 50%
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What is the duration of the Genesys GCP GC ADM Exam
- Format: Multiple choices, multiple answers
- Length of Examination: 120 Minutes
- Number of Questions: 45
- Language: English
- Passing score: 55%.
Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony, Trunks & Outbound | 10% | - Outbound dialing modes - Campaign and contact list setup - SIP trunks and phone configuration |
| Genesys Cloud Platform Overview & Architecture | 20% | - Platform components and services - Security and compliance fundamentals - Contact center licensing models |
| Contact Center Configuration & Routing | 25% | - Wrap-up codes and after-call work - ACD processing and flow design - Queues, skills, and language routing |
| Architect Flows & IVR | 20% | - Prompts, menus, and self-service - Inbound/outbound call flows - Data actions and integrations |
| Reporting, Analytics & Quality Management | 10% | - Standard and custom reports - Quality evaluation and recording - Dashboards and real-time monitoring |
| User, Roles, and Permissions Management | 15% | - Role-based access control - Organizations, divisions, and sites - Agent and supervisor configuration |
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