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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What is an IT asset?

A) A request from a user that initiates a service action
B) Any financially valuable component that can contribute to delivery of an IT product or service
C) Any component that needs to be managed in order to deliver a service
D) The removal of anything that could have a direct or indirect effect on services

2. Which guiding principle recommends collecting data before deciding what can be re-used?

A) Start where you are
B) Progress interactively with feedback
C) Focus on value
D) Keep it simple and practical

3. When using the 'continual improvement model, which information should be produced by an organization to understand where the organization is now?

A) Assessment results
B) Business objectives
C) Measureable Targets
D) Improvement plans

4. Which practice has the purpose of ensuring that the organization's suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?

A) Relationship management
B) Supplier management
C) Service management
D) Release management

5. Which activity is part of the 'continual improvement' practice?

A) Identifying the cause of incidents and recommending related improvements
B) Making business cases for improvement action
C) Authorizing changes to implement improvements
D) Logging and managing incidents that result in improvement opportunities

Solutions: