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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. Part of the Configuration Management process is about Configuration identification. What should be included as an attribute of a managed Configuration Item (CI)?

A) Requests for Change (RFCs)
B) Licenses
C) Known Errors
D) Incidents

2. What is accreditation in the context of ISO/IEC 20000?

A) The official recognition by a third party of organizations involved in testing, inspection and certification
B) The notification of approved testing and certification bodies with the relevant authority for publication
C) The evaluation of test results to verify compliance with requirements plus confirmation by the certification body
D) The determination of measurement results using defined procedures on the basis of documented requirements

3. Security controls shall be documented. What will the controls be related to?

A) locations
B) services
C) staff
D) risks

4. Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

A) to prevent repetitive occurrence of Incidents
B) to be able to charge to the correct users of the service
C) to provide input to the Capacity Database
D) to be able to provide reports to management

5. Which of the following is Problem Management primarily concerned with?

A) Looking at the Change Plan
B) Looking at the cause of Incidents
C) Looking at the Release Strategy
D) Looking at Security Plans

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