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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice forms a link between the service provider and the users of services?

A) Service desk
B) Service level management
C) Problem management
D) Change enablement

2. Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A) Value streams and processes
B) Information and technology
C) Partners and suppliers
D) Organizations and people

3. What does 'change enablement' PRIMARILY focus on?

A) Changes to skills and competencies
B) Changes to products and services
C) Changes to service levels
D) Changes to organizational structure

4. What ensures that a service provider and a service consumer continually co-create value?

A) Service relationship management
B) Service offerings
C) Service consumption
D) Change enablement

5. Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

A) The service provider gains a better understanding of the customer experience
B) Service providers are able to respond more quickly to customer needs
C) The complexities of the service provider's IT systems are identified
D) Bottlenecks in the service provider's workflow are identified

Solutions: