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If you are eager to acquire the CompTIA A+ certification, you will need to go through two exams, and the CompTIA 220-1002 is the second of them.
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Software Troubleshooting
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Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
What is the duration of the 220-1002 Exam
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Number of Questions: minimum 90
- Passing Score: 700 (on scale of 100 to 900)
220-1002 Exam topics
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- Security 24%
- Operational Procedures 23%
- Operating Systems 27%
- Software Troubleshooting 26%
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CompTIA 220-1002 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security | 24% | - Data destruction and disposal - Summarize security best practices - Detect, remove, and prevent malware - Implement SOHO network security - Configure authentication and access control - Secure mobile devices |
| Topic 2: Operational Procedures | 23% | - Safety procedures and environmental controls - Professionalism and communication - Licensing, privacy, and policy compliance - Basic scripting and remote access - Disaster recovery and backup - Change management and documentation |
| Topic 3: Software Troubleshooting | 26% | - Troubleshoot mobile OS and apps - Use troubleshooting methodologies - Diagnose application problems - Resolve security-related software issues - Troubleshoot Windows OS issues |
| Topic 4: Operating Systems | 27% | - Compare and contrast OS types and purposes - Configure macOS, Linux, iOS, and Android - Install and configure Windows OS - Manage storage, file systems, and drivers - Use Windows tools and command-line utilities - Set up and support client applications |
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