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Pegasystems PEGACSSA72V1 Exam Syllabus Topics:

Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. In an open account case, the customer contact details are captured. The customer can provide several addresses, which are stored in the page group .Addresses. One of the addresses is the primary address used for correspondence with the customer. To easily identify the primary address, you add a .PrimaryAddress page property in the case type.
How do you link .PrimaryAddress to the relevant entry in .Addresses without duplicating data on the clipboard?

A) Configure a data transform to set the primary address
B) Configure .PrimaryAddress as a reference property
C) Configure .PrimaryAddress to point to a keyed data page
D) Configure .PrimaryAddress to refer to a data page

2. On mobile devices, a form defined with dynamic layouts forces horizontal scrolling. Where do you configure the responsive behavior to address this issue?

A) In the section holding the dynamic layouts
B) In the harness
C) In the application skin
D) In the portal

3. Which of the following requirements can be implemented using Next Best Action?

A) Reduce average handle time of each customer interaction to less than two minutes per incident.
B) Identify why response rates for a campaign in a region are lower than the company average.
C) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
D) Provide the customer service representative with a list of potential reasons the customer has called.

4. The ruleset list for an application consists of the following rulesets, ordered from highest to lowest:

A rule with an Apply to: class of TGB-HR-SelfService-Work-TimeOff references a rule named EnterEmphyeeDetails. The four instances of EnterEmployeeDetails in the rules cache are shown in the following table.

Which instance of EnterEmployeeDetails is chosen during rule resolution?

A) TGB .EnterEmployeeDetails (TGB:01-01-02)
B) TGB-HR-SelfService-Work-TimeOff .EnterEmployeeDetails (SelfService:01-01-02)
C) TGB-HR-SelfService-Work .EnterEmployeeDetails (SelfService:01-01-01) .
D) TGB-HR-SelfService-Work-TimeOff.EnterEmployeeDetails (SelfService:01-01-01)

5. In Pega Decision Management, how do you prevent repeating an offer to a customer?

A) Add a customer interaction segment to the campaign.
B) Add a filter component to the decision strategy.
C) Add a decision shape to the offer flow.
D) Add a volume constraint to the campaign.

Solutions: